Those capabilities will be used as new features and to embellish existing services. It’s described as a business-oriented model that uses conversational and messaging data across customer service, sales, recruiting and employee collaboration. 5 billion minutesĭialpadGPT was trained on more than 5 billion minutes of proprietary conversational data gathered over a five-year period. Last spring it rolled out a slew of new features incorporating natural language processing automated transcription, performance monitoring and personalized guidance. The company said the generative pretrained transformer offering is meant to address businesses’ concerns about scalability, accuracy, relevance, privacy and security when adopting generative AI.ĭialpad has positioned itself as the most AI-focused vendor in the call center market. is continuing its aggressive rollout of artificial intelligence capabilities with today’s launch of DialpadGPT, which it describes as a domain-specific large language model that’s tailored to the needs of customer service, sales, and recruiting operations. Cloud communications provider Dialpad Inc.
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